Terms of Service

Acceptance of Terms

By accessing or using the A1+ Care LLC website and services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

Service Description

A1+ Care LLC provides HCLA (formerly DDA) services including:

• Community inclusion services
• Skills development and training
• Transportation services
• Technology-enabled care coordination through our advanced platform
• 24/7 emergency support

Eligibility and Service Agreement

• Services are available to individuals who qualify for HCLA services in Washington State
• A comprehensive assessment and service plan must be completed before services begin
• All services must be authorized by the appropriate state agencies
• Service agreements will be established with each individual or their authorized representative
• Services are provided in accordance with state and federal regulations

User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of any login credentials
• Use our services only for lawful purposes
• Respect the privacy and rights of other service users
• Follow safety guidelines and service protocols
• Report any concerns or incidents promptly

Payment Terms

• Services are billed at state-contracted HCLA rates
• Payment is typically handled through state funding and insurance programs
• Any additional costs will be clearly communicated in advance
• Billing disputes should be reported within 30 days
• We accept various payment methods as approved by funding sources

Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality:

• All personal and health information is protected under HIPAA regulations
• Information is shared only with authorized individuals and entities
• You have the right to access and request changes to your information
• Security measures are in place to protect your data
• Please refer to our Privacy Policy for detailed information

Service Modifications and Termination

We reserve the right to:

• Modify or discontinue services with appropriate notice
• Update our technology platform and service delivery methods
• Terminate services if terms are violated or for safety reasons
• Transfer services to another provider if necessary
• Make changes to these terms with advance notification

Limitation of Liability

While we strive to provide excellent services, please understand:

• Services are provided "as is" within the scope of our license
• We maintain appropriate insurance coverage for our services
• Emergency services are available 24/7 for urgent situations
• Our liability is limited to the extent permitted by law
• We are not responsible for circumstances beyond our reasonable control

Governing Law

These Terms are governed by the laws of the State of Washington. Any disputes will be resolved in the courts of King County, Washington. We comply with all applicable federal, state, and local regulations governing HCLA service provision.

Complaints and Grievances

We are committed to addressing any concerns promptly:

• Contact us directly to discuss any service concerns
• We maintain a formal grievance process for serious issues
• You have the right to contact state oversight agencies
• All complaints will be investigated and responded to promptly
• No retaliation will occur for filing legitimate complaints

Contact Information

For questions about these Terms of Service or our services: